![]() This figure represents around 5.1 million Medibank customers, around 2.8 million ahm customers and around 1.8 million international customers Accessed the name, date of birth, address, phone number and email address for around 9.7 million current and former customers and some of their authorised representatives.This decision is consistent with the position of the Australian Government.īased on our investigation to date into this cybercrime we currently believe the criminal: “It is for these reasons we have decided we will not pay a ransom for this event,” he said. In fact, paying could have the opposite effect and encourage the criminal to directly extort our customers, and there is a strong chance that paying puts more people in harm’s way by making Australia a bigger target.” Mr Koczkar said: “Based on the extensive advice we have received from cybercrime experts we believe there is only a limited chance paying a ransom would ensure the return of our customers’ data and prevent it from being published. Medibank has today announced that no ransom payment will be made to the criminal responsible for this data theft. Medibank CEO David Koczkar said we again unreservedly apologise to our customers and recognise the distress this cybercrime has caused. Medibank is committed to taking decisive action to protect our customers, our people, and the community in relation to the cybercrime perpetrated against its customers last month. Medibank announces an external review of the cyberattack.Business operations have been maintained.Medibank expands Cyber Response Support Program.Medibank updates what customer information it believes has been accessed and stolen by the criminal. ![]() ![]() Medibank will not pay any ransom demand for this data theft. ![]()
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